Terms & Conditions

Your booking is confirmed once we receive your deposit or full payment by bank transfer.

• A 50% deposit secures your booking
• Pay by bank transfer or Western Union
• Pay the remaining balance within 7 days of confirmation
• Bookings within 7 days of departure need full payment upfront

• Changes to your booking depend on availability
• No admin fee applies if you've paid in full or hold a voucher

Packages, Nile Cruises & Hotels

• Up to 2 children under 12 can share their parents' room
• Under 2 years: free
• Ages 2–5: 25% of the adult price
• Ages 6–11: 50% of the adult price
• 12 and over: charged as an adult

Sightseeing & Optional Tours

• Under 6 years: free
• Ages 6–11: 50% of the adult price
• 12 and over: charged as an adult

Domestic Flights

• Under 2 years: 10% of the adult price
• Ages 2–11: 75% of the adult price

Please cancel in writing by email. Fees depend on timing:

• 40–30 days before departure: 25% fee
• 29–15 days before departure: 50% fee
• 1–14 days before departure: 100% fee
• No-shows: no refund

For arrivals between December 18 and January 10:

• 60–31 days before arrival: 50% fee
• 30 days or fewer before arrival: 100% fee

Please tell the hotel or accommodation staff right away if something's wrong — this protects your right to compensation. If it isn't resolved, contact our representative, and then our tour operator if needed.

Let us know about any special requests before you arrive. We'll do our best, but we can't guarantee anything not written in your booking confirmation.